Building skills to ask and support others

How to ask R U OK?

Many rail organisations are already involved in Rail RUOK? Day and other activities throughout the year to create opportunities for meaningful conversations amongst colleagues in the workplace.  R U OK? has a number of resources to support rail organisations build an R U OK? culture in their workplace and for individuals to build skills about ‘How to ask R U OK?’ and what to do if they say no.

Rail RUOK? resources are available here.

Lifeline Accidental Counsellor

The 5-hour Accidental Counsellor course is designed for people who would like to be able to safety and effectively support friends, family, colleagues, and strangers who are in distress or experiencing a mental health crisis.

Delivered by Lifeline for TrackSAFE, the skills learnt in this course can be applied in many contexts, and will provide participants with skills in active listening, calming and effective gentle questioning.  You will also learn how to ask openly about suicide risk and respond safely whatever the answer.

For information about upcoming courses visit the Events page or contact TrackSAFE at

Mental Health First Aid

Mental Health First Aid (MHFA) is an internationally recognised mental health course.  The Standard course teaches you how to assist an adult who may be experiencing a mental health problem or mental health crisis until appropriate professional help is received or the crisis resolves, using a practical, evidence-based action plan. 

In a similar vein to having First Aid Officers in the workplace, Mental Health First Aid Accredited Officers are on the ground in the workplace with the skills and confidence to have supportive conversations with their co-workers and help guide them to professional assistance.  They also provide an informal way of individuals accessing support outside of human resources or a manager and are a complement to other support services such as the Employee Assistance Program.

For more information about TrackSAFE’s Mental Health First Aid contact TrackSAFE at


LivingWorks offer a number of suicide intervention training programs.

LivingWorks Start is a 90 minute online training program that prepares trainees with the skills to recognise when someone is having thoughts of suicide and respond to keep them safe.

LivingWorks safeTALK is a half day workshop that prepares participants to identify people with thoughts of suicide and connect them with life-saving first aid resources.

LivingWorks Applied Suicide Intervention Skills Training (ASIST) is a two day workshop that teaches participants to carry out life-saving interventions for people at risk of suicide.

Black Dog Institute

Black Dog Institute has a range of workplace programs that develop wellbeing, build organisational and personal resilience, reduce stigma and promote help seeking. Programs can be tailored to the needs of an individual business.

More information about the programs available can be found here.

Employment Assistance Programs

Employment Assistance Programs (EAP) are offered within organisations and provide free and confidential counselling to employees.

If you are feeling overwhelmed at work, contact your EAP provider or Lifeline on 13 11 14