This Lifeline course is designed for people who would like to be able to safety and effectively support friends, family, colleagues, and strangers who are in distress or experiencing a mental health crisis.

It provides skills in active listening, calming and effective gentle questioning and a structure to enable you to provide immediate support and assistance using the ‘Recognise, Respond, Refer’ model. You will also learn how to ask openly about suicide risk and respond safely whatever the answer.

This training is open to anyone and no pre-existing skills or knowledge are required.  It is well suited for Rail RUOK? Day Champions, those involved in peer support programs as well as rail workers with an interest in supporting colleagues, friends and family members experiencing poor mental health.

Accidental Counsellor by Lifeline uses a blended training model with 1.5 hours online self-directed eLearning followed by a 3.5-hour group session either face to face or virtually with a Lifeline Trainer.

The TrackSAFE Foundation can arrange a course for a workplace group or individuals can enroll in a community based course directly with Lifeline here.

Lifeline offers a range of other peer support, self care and family and domestic violence courses. More information is available from Lifeline here.

To find out more about group enrolments contact TrackSAFE Foundation

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Updated 4 January 2024

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