Below you will find information on the trauma that can be experienced by rail workers; common reactions to a potentially traumatic event; where you can get help; and the Rail Industry Trauma Management Framework and Toolkit.

50–75% of people report at least one potentially traumatic event in their lives, with most reporting two or more events. We know the likelihood of being exposed to a potentially traumatic event is increased for those working in a high risk industry such as the rail industry1.

It is a tragic reality that, in the course of their work, many train drivers and other rail workers will be impacted by incidents that may involve death, injury, a near hit or anti-social behaviour.

Through the experiences of a few rail workers, this video explains the trauma that train drivers and other frontline staff may experience in the course of their work, the support that is available, the critical role of managers and supervisors as well providing some tips for self-care following an incident.

The type, severity and duration of reactions to a potentially traumatic event can vary greatly, depending on the individual and the circumstances in which they experienced the event.

Common reactions in the initial days and weeks following exposure can include:

  • Emotions such as feeling tense, easily startled, anxiety, angry, sad, irritable, fearful, guilt, shock, numb, detached, helpless or hopelessness
  • Physical changes such as difficulty sleeping, digestive problems, headaches, teeth grinding, aches and pains
  • Changes in thinking:  reduced concentration and memory, difficulty making decisions, nightmares,
  • Behavioural changes including increased alcohol or drug use, risk taking behaviour, reduction in work performance, workplace conflict.

Fortunately most people are resilient and will recover without professional help and with the support of family and friends.

Support is available

Rail employees who need assistance following any type of traumatic event should contact their Employee Assistance Program (EAP) for confidential counselling, their manager or supervisor, a Peer Support worker, their doctor or Lifeline on 13 11 14.

Unfortunately, members of the public may also witness an accident that occurs on the rail network. Information about free confidential support and advice is available here.

Rail Industry Trauma Management Framework

In 2023 TrackSAFE published our updated Rail Industry Trauma Management Framework.  The purpose of this Framework is to provide information and guidance to the rail industry on the best – practice approach to trauma management for all rail employees.  It is intended to assist provide a uniform approach that can help employers prepare for and minimise the risk of adverse psycho-social outcomes following a potentially traumatic event.

View and download the 2023 Framework here. The print ready version is available here.

The Framework is a guide underpinned by 12 best practice principles (see figure below) derived from research and practice, aligned with the stepped care approach to mental health support. It includes some organisation-wide principles in relation to workplace culture and taking a whole of career approach, not just recruitment.

And then 3 phases:

  • what can be done to prepare an individual for a potential exposure,
  • what can be done to support them during an event and
  • what should be done post incident.

These principles provide a good benchmark to compare organisational policies and procedures – and then make updates to internal documents as necessary.

Training to support implementation of the Framework

TrackSAFE offers two formats of trauma management training, ‘train the trainer’ and training to rail workers.

Check the Training section of this website for more information.

Further information and resources:

Rail R U OK? provides a range of tips and resources for asking a colleague if they are OK following an incident.

The Lifeline Self-Help Toolkit provides a curated digital library of tools, techniques and information to help individuals understand what they may be going through and learn ways to self-manage their symptoms and seek assistance. 

RailRES is a free mobile App to help you manage stress and build long term resilience.

(1) Phoenix Australia 2020, Australian Guidelines for the Prevention and Treatment of Acute Stress Disorder, Posttraumatic Stress Disorder and Complex PTSD

Updated 12 February 2025

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